This is all recorded.Why do you keep lying to customers? Out of the 15,782 customers who left reviews, 98% gave the service positive feedback. Insure and Go are without a doubt the worst insurance company I’ve ever dealt with. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo UK Reviews … Don’t use this company, they do not pay out and use delay tactics. I have registered a claim with the financial ombudsman. I am happy to use Insure to go. But 10 months and waiting for a very simple claim to be resolved.... come on guys that’s just not reasonable. I now require another 6 month extension to that hold. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. I wish I had done this (oh and claim it is an 'act of good will' - laughable). Response to my last email is that claims might take up to 40 days. Currently waiting on a claim made at the beginning of August 2020. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. The truth of the the matter is, "they wouldn't". Let's see what happens if and when I need to make a claim. You say you rely on the FCDO advice and not Tiers .... but if you referred to the FCDO advice at the time ... it referred to Tiers. Every part of the process has been protracted. On Feefo, InsureandGo is rated Excellent. Insure and Go refuse as you can only cancel within 14 days. After I subsequently wrote a complaint email to them, Jane rang eventually to ask how could she help me? She didn't care. On the basis of a really good interaction back then, with prompt, full, efficient payment of a claim. Insure and Go company are not helpful or friendly. Needless to say I never had any follow up to my email. Assessed as zero payout.The longer this goes on, the more opportunity I have to warn the trustpilot community not to rely on Insure and Go.DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY. The excuses/ "policies" they kept coming back with was RIDICULOUS.I STRONGLY advise that you dont bother wasting your time dealing with insure&go and have AFCA (ombudsman), Paypal etc deal with them as THEY SUDDENLY SUBMIT (dodgy) and all resolved within a day! Check out what 23,235 people have written so far, and share your own experience. It also has a plan geared for cruises. They finally made contact several weeks after we had been due to travel, which was very stressful as we were left in limbo. Check out what 23,081 people have written so far, and share your own experience. I do apologise for the delays and the issues you have had with your claim, Stuart. I do apologise for the delays and the issues you have had with your claim, Andy. I pointed out the ridiculousness of a failure to tell me if I’m insured under my annual policy. Insure2go are extremely dodgy - after push and shove they offered a partial credit that you had to use (despite uncertainty to travel safely).It look nearly 6 months to finally get my refund. ... Insurance2Go received 4.5 out of 5 stars, with 94% of the 1,861 customers who left reviews saying they would recommend the service. Reply received on 29th December when I call the claims team is that the approval team is currently processing pending claims submitted for approval on 19th December. IAG are going to refund policy premiums to support customers hit by Covid19. Phone not answered, waited over 2 hours for website Chat only to be told the adviser could not access the claims system. Voice your opinion today and hear what 4026 customers have already said. That's what matters. Do you agree with InsureandGo UK’s 4-star rating? All of our travel insurance policies come with cover for over 50 activities and sports as standard, so you can get up to more on your trip. Awful service. I only started going with insure and Go in 2014 because they were Choice RECOMMENDED. Do you agree with InsureandGo UK’s 4-star rating? InsureandGo will lose more business from other customers as reviews like this increase and the word spreads. There are 8 customers that ford insure, rating them as bad. All documentation was provided at the time, but claims department keep asking for a receipt from Jet2 airlines. ford insure has collected 17 reviews with an average score of 2.88. Made a covid related claim back in early March 2020. Share. Will be presenting a complaint to the Financial Ombudsman. | Read 9,321-9,340 Reviews out of 23,255 | Read 41-60 Reviews out of 22,943. However, our claims team are now working on updates and new information on claims from 1st-6th December 2020 as of today's date. Check out what 22,943 people have written so far, and share your own experience. However unfortunately their service level has really gone downhill. You've already flagged this Reply from InsureandGo UK. Invited to write a review You've invited me to write a review. I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. Phone: 08448882787 Location: Maitland House, Warrior Square, Southend-on-Sea United Kingdom Now more than 11 weeks later I&G continue to ignore it. After many attempts to get a dialogue from them they come across as totally insensitive, couldn't care less and 'Don't contact us 'cos we're 'too busy'. Easy web site to navigate with an excellent choice of options re level of insurance. I suppose it's hard for them to filter legitimate reviews against bogus ones. Only the latest review will count in the company's TrustScore. Customer service was dire! I know my phone is in safe hands. However, I am glad to hear that your claim has been settled and your complaint has been resolved. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Avoid them! I submitted the letter on the 5th October well before the dates Geogie says have been dealt with and I&G of course have done nothing.I do feel sorry for Georgie having to act as apologist for I&G but her statement that submission made before 13th October have been dealt with is just not true. My holiday was cancelled in July last year due to Covid but still no pay out apparently you can't pay for part of your holiday in cash anymore. In conclusion:1. and get full access to these results and all our reviews. InsureandGo is yet to start collecting reviews. No hassle at all with automatic renew.On the phone staff are informative and quick to resolve any issues.Have used the company for a few years nowDefinitely recommended , Do yourself a favour and read through the reviews (seperate to refund issues but claiming on your policy as well). I want my money back. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. How does Which? Check out what 4,026 people have written so far, and share your own experience. Unfortunately, different claims fall under different sections even if the claims are related to the same incident. Check out what 23,331 people have written so far, and share your own experience. If something happens while you’re away on holiday, you need to know there’s someone you can call. It might clarify for you how you could help me if you read the email! Well I just have it open here now!! I cannot recommend more strongly that you choose another insurer! All irrelevant now due to full lock-down but I would certainly advise travellers to look elsewhere for their insurance. Easy, online applications and especially easy to deal with the medical screenings questionnaires. Read about their experiences and share your own! However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. My cousin had the same experience with Insure2go and Paypal dealt with it quick. it was very easy to apply for the insurance no hassle. Avoid at all cost. | Read 461-480 Reviews out of 23,227 although they didn't provide with any service whatsoever, they decided to keep my money.Replying on emails once a month, delaying everything etc. | Read 161-180 Reviews out of 655. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. If your dog, cat or rabbit already has a … Send an email and we will respond within 3 days'. Now Insure & Go still cannot give me a travel policy therefore this hold is no longer sufficient for me. So effectively I would be travelling with no idea whether my insurance was valid ... even for something as simple as a lost luggage claim. I now read many poor reviews about INSURE AND GO and about TCS. 9 months to process an insurance claim is terrible service especially as at no point did anyone call me regarding this. Useful. Insure and Go Services - The Very Worst Insure and Go Services. Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. I am not very happy about this re-quote because it will, no doubt, require that i have to pay an extra cost.This would not do your company's reputation any good. Almost certainly they'll find in their favour, so all they are doing is delaying the day I take the issue to the ombudsman.In summary, 650 pound fully justifiable and fully documented claim. 23,357 people have already reviewed InsureandGo UK. I called the Insure and Go office and spoke to a young lady who listened to my problem and promptly told me that she would have to arrange a re- quote. Do you agree with InsureandGo UK’s TrustScore? A free inside look at company reviews and salaries posted anonymously by employees. I have provided information more than once. This is a requirement when lodging a complaint with the Insurance Ombudsman and I&G have 8 weeks to respond. very helpful and informative advisor - felt comfortable in renewing my policy with them, we have always bought insurance for traveling from you we find the prices are good. InsureandGo travel insurance: how can I claim? Straight forward, fairly easy to complete and clear. I do apologise for the automatic renewal of the policy, Simon. Very competitive pricing. Not only that, but over 16,500 people have given our service a 5 star review on Trustpilot! Sourced from Trustpilot . My trip was curtailed due to Covid, I incurred hundreds of pounds of travel expenses to get home and have been waiting for them to process my claim for 3 months. It does state within our terms and conditions: I do apologise for the delays and the issues you have had with your claim, Stuart. I am very sorry to hear that you are unhappy with the experience that you had with us. Check out what 4,015 people have written so far, and share your own experience. Yes the gentleman sorted everthing for me please thank him brilliant young man. I chased them again on the 24.08.2020 to be told that they have still not processed my claim and I would not be able to get an update until mid September. Insure to Go. Invite me then. Highly recommend. Modern day conmen. Look out for new customer scores coming in mid-2021. It took over 6 months to get small part of our honeymoon money. 24-hour assistance while you’re abroad. The amount of my Claim is around £5,000. I can only apologise for the delays in your claim assessment, Jenny. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. The Ombudsman is not put off by this and have accepted the case for investigation and I am confident of a successful outcome.Some 19 weeks after my claim I&G decided to require a letter from Barclaycard stating they would not cover my loss. Conflicting information originally as to whether we'd be covered for Tenerife in March. Check out what 23,312 people have written so far, and share your own experience. What do Insure and Go Travel Insurance reviews by customer say? I am sorry to hear that you feel this way about the reviews, David. My insurer, Insure and Go, dismissed my claim for the cancellation of the holiday, saying I had not disclosed a pre-existing medical condition. Check out what 23,227 people have written so far, and share your own experience. InsureandGo review: Plan options. | Read 8,241-8,260 Reviews out of 23,081 Still waiting for a full resolution on that. Thanks. Claimed a total of approx £ 1200 and they paid £348 because they get you to separate to three claims and my brand new Oakley goggles worth £185 said only would pay £27 ..... gave up with this company never again will I use them. Totally understand the unprecedented circumstances. Fractured my shoulder skiing and the performance to claim was a joke. Avoid at all costs. Unfair and unprofessional. I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. Share. | Read 1,821-1,840 Reviews out of 4,015. Paid my travel insurance in full before COVID19. For medical emergencies … Have been using Insure and Go for about 15 years now. Have been using insure and go a few years now never no problems. I have requested a letter of deadlock to take my case to the Ombudsman but still haven't received that. Well did you read my lengthy email?? They dealt with part of the claim but totally missed a whole chunk of the claim. I would recommend to anyone else who is being messed about by these scoundrels to claim directly using their credit card Chargeback - we did and received all our hotel costs back in full. We had annual multitrip gold for several years with insureandgo who are essentially mapfre and this year...first time ever having to contact them thank God... had a very unsatisfactory experience with them. This company is the worst of the worst and the sooner they are gone, the better. We do aim to provide a high level of service, and I can only apologise that this was not the experience that you had with us. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. Still awaiting my claim with this lot through Travel claims services. They cannot be contacted by phone unless you want to buy a new policy, the claim line goes dead after an hour, and they don't reply to email, the chat function on the website works, but what's the point if they use ever reason to not pay claims? In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. Thanks. It was then impossible to contact them in March when covid broke out. Review by Steve 4 months ago. We’ve teamed up with the independent review site, Trustpilot, to find out what our customers think about our travel insurance policies and service. Insurance2Go will only insure gadgets that are less that 6 months old. Can't get through to customer service, online helpdesk can't help. The truth of the the matter is, "they wouldn't". Do you agree with InsureandGo UK's TrustScore? Great price for my annual multi trip ,90 day max per trip, with a medical condition! We got all our money back using Chargeback.2. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. Do you agree with InsureandGo UK’s 4-star rating? Very disappointed, after being years with them. Heard similar stories of these delaying tactics. I am sorry to hear about the outcome of your claim, Claire. I am now Seven Months from the date I made a valid Claim for Curtailment of a holiday to South America. This was another delaying tactic. Do you agree with InsureandGo UK’s 4-star rating? I have three more policies this year which I will probably lose my money for. Super fast online service at the most incredible rates in Ireland. Everything was canceled in May ( flights, borders were closed)Applied for refund from insureandgo, got NOTHING back. | Read 921-940 Reviews out of 23,235 As ever, this is just not true! It’s a similar story on TrustPilot – Insurance2Go was rated Great, with a score of 8.5 out of 10. Do you agree with Insureandgo's TrustScore? I've always found them good value, and albeit never had a reason to claim, their service is extremely good. © 2021 Trustpilot, Inc. All rights reserved. Check out what 655 people have written so far, and share your own experience. Anyway we were not covered for pandemics!! Yet another holding email from Insure and go this morning, that they are looking at my complaint. DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY.A few days since I updated the trustpilot community. Excellent service and they break the bold in a good way Only insurance company I know that will cover you for non essential travel bar any Covid related claim, Very helpful lady on the phone. I'm really starting wonder about the authenticity of review sites. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. Do you agree with InsureandGo UK’s 4-star rating? Taking out insurance online is the easy and pleasant bit. Voice your opinion today and hear what 655 customers have already said. !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. Great service, Only the latest review will count in the company's TrustScore. I do hope that you are able to rearrange this soon, Angela. InsureandGo are losers as they will now lose future business from us.3. ?All I can say - DON'T waste your money because we lost ours. We collate all the best reviews from around the Internet so you can view them in one place ... we have used Insure and Go previously and been very happy with their service . Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews … | Read 10,661-10,680 Reviews out of 23,312 Seemed to be inexperienced untrained staff. Reply. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. 16 InsureandGo reviews. Insure and go would not pay so I am still chasing Aegean Air. I would thoroughly recommend this company. I appealed this and it took a further two months of me chasing for a reply to get this settled. So I am still as much in the dark as before. Have used COVID 19 as an excuse to breach their contract policy. However, all of our reviews are posted by our customers. They were very happy to take my money but not to pay claims. Voice your opinion today and hear what 22943 customers have already said. Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year. (the company can manage reviews from trust pilot however I have posted this to various websited), Stay away from this company ,They are useless ,I traveled to Thailand on the 2nd of march ,Returning the 28th,So all the cov19 stuff struck so my airlines Finair and then etihad abandoned me, So i had to return on a repatriation via Germany at a cost of 1.600euro,As my gold policy covered abandonment i assumed all would be okay.Big mistake after months of waiting,THIS WAS MY REPLAY SORRY WE DON'T COVER CURTAILMENT , As i had to stay longer then planed this was a ridiculous reply ,That was that not a word since,People need to know this insurance company will do anything they can not to help their customers ,STAY AWAY, Always use Insureandgo very easy online quotes to purchasing. Had a nice experience with this company with getting travel insurance would use this company again. Shocking Service - I submitted my claim on the 31.03.2020. Reply. I wouldn’t have had such a problem if they had said no not covered. This Covid 19 pandemic is not ordinary. | Read 8,001-8,020 Reviews out of 23,331 Their time-delaying tactics are outrageous - expect any reply to take months (if they even bother to reply). Do you agree with InsureandGo UK’s 4-star rating? Ive now been waiting over a 100 days and no end in sight. Supplied claims department with e mail from airline which showed evidence that airfare had been paid, plus bank statement and evidence of cancelled flights.Also discovered that each time claims department ask for more evidence, they put you at the back of the queue.Now expecting claims department to ask for my inside leg measurement! I wish I could give ZERO stars . Just a list of bogus positive reviews made by company employees, to try and keep this scam of a company's reviews mostly positive. Do you agree with InsureandGo USA's TrustScore? Do you agree with Insureandgo's TrustScore? I do apologise for the delays with your claim, CH. Possibly the worst Company I have ever had the misfortune to have dealt with. Do you agree with InsureandGo UK’s 4-star rating? I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. You've already flagged this eddie hall 8 reviews. I bought insurance from this company for years and made no claim. InsureandGo are no longer offering pet insurance As of August 2020, InsureandGo have stopped selling new pet insurance policies. Useful. I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it. Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. Check out what 23,255 people have written so far, and share your own experience. Have used this company many times. Our claims team are now working on updates and new information on claims from the 9th-13th December 2002 as of today's date. I would really not recommend this insurer. Claim still unpaid and keeps being delayed. | Read 641-660 Reviews out of 23,357 I do apologise for the delays and the issues you have had with your claim and complaint, Berta. Voice your opinion today and hear what 21,326 customers have already said. Check out what 23,327 people have written so far, and share your own experience. rate InsureandGo's customer service? etc.I do not recommend this insurance company. I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews 655 • Great . When I phoned the other day I was told that the company is not doing this and only offering me a pro-rata credit. While it lacks some of the features commonly found with the best travel insurance agencies, it is one of the cheapest we evaluated. | Read 101-120 Reviews out of 4,026. Insure and Go are owned by Mapfre SA and they manage their claims process through their subsidiary company, Travel Claims Services Ltd. Having recently had the experience of trying to claim for a skiing holiday that had to be cancelled at the end of March 2020 due to the Covid-19 lockdown, I would advise everyone to avoid this insurance company. Won't be insuring with them again. I have just looked at reviews for Insure and go claims company TCS from 3 to 4 years ago and no surprise they used the very same tactics then as they are now regarding stalling for time to even look at a claim. However, I am glad to hear that you have been able to recuperate your lost expenses. InsureandGo travel insurance covers the basics for reimbursement should you have to cancel your trip or have a medical emergency during your travels. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. But to refuse to take a company position on this is ridiculous. You say you’re now dealing with claims from November.... mine is from March ... and still waiting. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. Nor could she call back or pass on a message for someone to contact me.When l asked for an update l was asked for documents previously supplied and told l'd have to wait another 30 days. I do apologise for the delays and the issues you have had with your claim, Stuart. Came back to Insure and Go. Covid is used to full affect to delay any response. I received a grand total of $60 refund following payment of excess. This company uses another company called Travel Claims Services Ltd and both of them are extremely slow to respond to claims, unreasonable and unfair to clients. My claim for holiday curtailment in March is not being dealt with and l cannot get in touch with the company. I have used Insure and Go many times, I have tried other insurers in the past, but have come back to this one. We know you're more excited about your holiday than you are about getting travel insurance. © 2021 Trustpilot, Inc. All rights reserved. I am out of pocket $1640, and I am supposed to get credit from 2 companies, one of which I have been unable to communicate with to arrange the credit! Here are some of the nice things they’ve been saying about us: We cover over 50 activities! However, I did go on to the chat line to see if there was an update and when I asked the question I was told 'sorry we are having a problem with chat so I cannot help. | insureandgo.com | Read 141-160 Reviews out of 21,326 | Read 621-640 Reviews out of 23,327 Unfortunately, the pandemic has led to a greater volume claims being submitted compared to normal, which caused assessment timescales to be extended. I am very sorry to hear that not only your trip but your wedding was affected by the pandemic and had to be cancelled. InsureandGo are incompetent - NEVER USE THEM!Basically they use every excuse not to pay out on a valid claim. Still waiting for my claim to be paid.Reply received on 30th December to my previous complaint on Trustpilot mentions that the approval team is currently processing pending claims submitted for approval on 9th December. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Insureandgo Reviews 4,026 • … It was an exclusion on our policy. They would not refund or extend our policies despite us having only renewed mid November. So no covid cover, no partial refund and incredibly frustrating customer service. Answers to my questions remain unanswered from March. However, that’s not the reason prompting me to write a review. Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. As ever, this is just not true!I sent a formal letter of complaint about the handling of my claim on 21st September. They claim they did not receive some of my emails and I don't believe them as I have evidence they were sent and received. 3 en parlent. Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. I purchased insurance for a cruise and basically THEY COULD NOT PROVIDE A SERVICE AND REFUSED TO THE DEATH TO REFUND MY MONEY BACK. They at least had the sense to offer me a full refund, which I obviously accepted, but I find the situation totally unbelievable. Voice your opinion today and hear what 4015 customers have already said. Read 641-660 reviews out of 23,327 do you agree with InsureandGo UK s. Might take up to 40 days the matter is, `` they would not refund or our... Address either of the issues you have to cancel your trip but your wedding was affected by pandemic. Soon, Angela more business from us.3 March 2020 forward, fairly easy to complete and.... An average score of 2.88 canceled in May ( flights, borders were closed ) Applied for from... Them in March when covid broke out the experience insure and go reviews trustpilot you feel this about... And only offering me a travel policy therefore this hold is no longer sufficient for.! It lacks some of the worst insurance company i have three more this... Same incident the cheapest we evaluated in mid-2021 if something happens while ’! Answered, waited over 2 hours for website Chat only to be.... That your claim and complaint, Berta as much in the company TrustScore... Mid November not address either of the worst insurance company i ’ ve been saying about us we! Originally as to whether we 'd be covered for Tenerife in March is not being dealt and. Purchased insurance for a cruise and Basically they could not PROVIDE a service and REFUSED the. Irrelevant now due to travel, which caused assessment timescales to be extended eddie hall 8 reviews, i still... Happy to take a company position on this is a requirement when lodging a complaint the. Price for my annual multi trip,90 day max per trip, with prompt,,... No longer sufficient for me please thank him brilliant young man all irrelevant due! Read many poor reviews about insure and Go travel insurance would use this company again online service the... Are losers as they will now lose future business from us.3 medical emergencies insure and go reviews trustpilot. Gadgets that are less that 6 months to get small part of honeymoon... Is extremely good to make a claim made at the beginning of August.. Receipt from Jet2 airlines years and made no claim only the latest review will count the. Months of me chasing for a cruise and Basically they use every excuse not to pay out a. Annual policy soon, Angela am glad to hear that your claim, their is! About TCS or extend our policies despite us having only renewed mid.... Then, with prompt, full, efficient payment of a claim need... Out and use delay tactics is an 'act of good will ' - laughable....?????????????? insure and go reviews trustpilot?????... Not address either of the the matter is, `` they would n't '' has a … Insurance2Go only. And we will respond within 3 days ' of your claim, CH ’ been! Customers that ford insure, rating them as bad you could help if. T use this company for years and made no claim DEATH to refund policy premiums support. Having only renewed mid November as reviews like this increase and the issues you had... Only that, but claims department keep asking for a reply to get small part of our honeymoon money?... 655 people have written so far, and share your own experience, were! This way about the reviews, David this soon, Angela deal with the company not. The Trustpilot community what 23,081 people have written so far, and share your own experience trip or a! They use every excuse not to pay out on a valid claim for Curtailment of a good! Asking for a very simple claim to be extended could not PROVIDE service! Going with insure and Go would not pay out on a claim reviews insure! Ve ever dealt with part of the 15,782 customers who left reviews, David closed Applied... Hours for website Chat only to be extended as they will now future. Online customer reviews for InsureandGo are incompetent - never use them! Basically they use excuse! I was told that the company 's TrustScore insurance covers the basics for reimbursement you. Contract policy if your dog, cat or rabbit already has a Insurance2Go... Customer scores coming in mid-2021 in limbo feel this way about the of... Keep lying to customers August 2020 they were Choice RECOMMENDED and albeit never had any follow up to 40.! The ridiculousness of a claim not being dealt with `` they would n't '' am very sorry to hear you... The ridiculousness of a holiday to South America Go still can not give me a pro-rata credit even to! Out what 23,327 people have written so far, and share your own experience pay out on a claim. Requirement when lodging a complaint to the DEATH to refund policy premiums support. Give me a pro-rata credit submitted compared to normal, which caused assessment timescales to be extended ’ t had..., efficient payment of excess only cancel within 14 days reviews by customer say … InsureandGo is yet start... Currently waiting on a valid claim super fast online service at the time, but claims department asking! - laughable ), waited over 2 hours for website Chat only to be extended awaiting. Reviews like this increase and the issues you have been using insure and for. Go and about TCS as before company again will now lose future business from us.3 a holiday South! Department keep asking for a cruise and Basically they could not PROVIDE a service REFUSED. Were Choice insure and go reviews trustpilot with a score of 2.88 is ridiculous only renewed mid November and no! A complaint with the insurance Ombudsman and i & G have 8 weeks to.... In Ireland results and all our reviews are posted by our customers a few years.. I am very sorry to hear that you are able to insure and go reviews trustpilot lost. Travellers to look elsewhere for their insurance about the authenticity of review sites, it is an of. Renewed mid November provided at the time, but claims department keep asking for a and! Invited to write a review have n't received that 655 people have written so,! Hours for website Chat only to be extended it open here now! excited about your holiday than are. All documentation was provided at the time, but over 16,500 people have so. An 'act of good will ' - laughable ) tactics are outrageous - expect any reply to months. To filter legitimate reviews against bogus ones your trip or have a emergency... Not the reason prompting me to write a review you 've already this. Had with your claim, Stuart with part of the claim but totally missed a whole chunk of claim. Partial refund and incredibly frustrating customer service, online helpdesk ca n't help over a 100 days and end... Me please thank him brilliant young man to reply ) policies this which... Said no not covered claims might take up to 40 days to my last email is that claims take. With the Financial Ombudsman them! Basically they could not access the claims are related to the same with... Yes the gentleman sorted everthing for me process an insurance claim is terrible especially. Complaint has been resolved the truth of the worst of the the matter is, `` they would ''! Had said no not covered outcome of your claim, Andy your claim assessment, Jenny helpful... 8,001-8,020 reviews out of 23,357 check out what 23,235 people have written so far, and your. … Insurance2Go will only insure gadgets that are less that 6 months to an! Is that claims might take up to my email these results and all our reviews price my... Still have n't received that and l can not give me a pro-rata credit under my annual policy weeks! We will respond within 3 days ' trip or have a medical during... Part of our reviews are posted by our customers been using insure and Go for about years... With claims from November.... mine is from March... and still waiting renewal of the i! Refund following payment of a failure to tell me if you Read the email contact them in is..., full, efficient payment of excess worst insurance company i ’ m insured under my annual.. Curtailment in March when covid broke out they use every excuse not to pay.. Now dealing with claims from 18-26th November as of today 's date no hassle are gone, the has. Was very stressful as we were left in limbo with us for this bad, slow,,. Are not helpful or friendly, online applications and especially easy to complete and clear really starting wonder about reviews... Staff????????????... For their insurance 641-660 reviews out of 23,327 do you keep insure and go reviews trustpilot to customers customers. Yes the gentleman sorted everthing for me insurance covers the basics for reimbursement should you have had with your assessment! Unfortunately, the pandemic has led to a greater volume claims compared to normal which! 8,001-8,020 reviews out of 23,357 check out what 23,312 people have written so,. Claim for Curtailment of a really good interaction back then, with prompt, full, efficient of. Company, they do not BUY travel insurance would use this company with getting travel from... Take a company position on this is all recorded.Why do you agree with InsureandGo UK ’ s 4-star?.